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At OG Lights, we are committed to ensuring 100% customer satisfaction. If you are not completely satisfied with your purchase, we are here to help and assist you with a hassle-free return process.
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@oglights.com
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@oglights.com
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If you would like to edit your order, please contact us within 2 hours of placing your order. After the initial 2 hours we will not be able to edit your order.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
If your parcel is lost in transit, we will gladly replace it and ensure that your order reaches you, this is providing the correct address is selected at checkout. If you do not want the parcel replaced, we will have to wait 30 days before refunding the order if the parcel finds its way to you and is delivered. Our customer service team will check on your order regularly during the two weeks to track its progress and provide you with accurate information.
There is no restocking fee.
No.1924, 3rd floor, HC Sen Road Opposite Fountain Near, Bhagirath Palace, Chandni Chowk, New Delhi, Delhi
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Business Address: No.1924, 3rd floor, HC Sen Road Opposite Fountain Near, Bhagirath Palace, Chandni Chowk, New Delhi, Delhi
Customer Service Email: support@oglights.com
Toll-Free Customer Service Number: +91 9925210402
Monday – Saturday: 10:00 AM – 6:00 PM IST
Order Cut-off Time: 1 PM