OGLights.com Terms and Conditions

Terms and Conditions

Welcome to OG Lights! These terms and conditions (“Terms”) govern your use of our website (https://oglights.com) and the purchase of products from our online store. By using our website and placing an order, you agree to abide by these Terms. Please read them carefully.

  1. General Information
    The website is operated by OG Lights, a brand committed to providing high-quality lighting products and excellent customer service. These Terms apply to all users of the site, including visitors, customers, and registered users.
  2. Products and Pricing
  • Product Availability: All products are subject to availability. We reserve the right to limit the quantity of products sold or to refuse or cancel orders at our sole discretion.
  • Pricing: We strive to provide accurate pricing information. However, errors in pricing may occur. If we find an error in the pricing of any product you have ordered, we will notify you before processing your order and give you the option to continue or cancel your order. All prices on the website are in Indian Rupees (INR) and may include taxes unless otherwise stated.
  1. Order Process
  • Placing an Order: To place an order, simply browse our products, select the desired items, and proceed to checkout. You will need to provide shipping and payment details to complete your order.
  • Order Confirmation: Once you’ve placed your order, we will send you an order confirmation email. Please note that the receipt of an order confirmation does not constitute acceptance of your order. The contract between us is only formed when we ship your order.
  1. Payment
    We accept multiple payment methods, including Cash on Delivery (COD), credit/debit cards, UPI, and net banking. By providing payment information, you confirm that the payment details you provide are accurate and valid.
  • Payment Security: We use secure payment gateways to process payments. All transactions are encrypted for your protection.
  1. Shipping and Delivery
  • Shipping: We offer free standard shipping on all orders within India. Delivery times may vary depending on your location and the shipping method selected.
  • Delivery Address: It is your responsibility to provide accurate and complete delivery details. We are not responsible for delays or undelivered packages due to incorrect address information.
  1. Returns and Refunds
  • Return Policy: You may initiate a return request within 15 days from the date of delivery. Products must be in unused and resalable condition with the original tags and packaging intact.
  • Refunds: Once your return is processed, refunds will be issued to the original mode of payment. For COD orders, refunds will be made via bank transfer. Refunds for returned products may take up to 15 business days to reflect in your account.
  1. Warranty and Product Quality
  • Product Warranty: Certain products may be covered by a manufacturer’s warranty. Please refer to the product descriptions for specific warranty details.
  • Product Quality: We aim to provide accurate product descriptions and images, but due to lighting conditions or monitor settings, the actual product may vary slightly in appearance.
  1. Privacy and Data Protection
    Your use of our website is governed by our Privacy Policy, which explains how we collect, use, and protect your personal data. By using our site and placing an order, you consent to the collection and use of your personal data as described in our Privacy Policy.
  2. User Responsibilities
  • Account Information: If you create an account on our website, you are responsible for keeping your account details confidential and ensuring that all information you provide is accurate.
  • Prohibited Activities: You agree not to engage in any activities that may harm the functionality of the website or violate the rights of other users or third parties.
  1. Limitation of Liability
  • Product Use: We are not responsible for any damages, injuries, or losses caused by the misuse of our products.
  • Website Access: While we strive to ensure the website is available 24/7, we do not guarantee uninterrupted access and are not liable for any downtime or technical issues that may arise.
  1. Modifications to Terms
    OG Lights reserves the right to modify or update these Terms at any time without prior notice. Any changes will be posted on this page, and the updated Terms will be effective immediately upon posting.
  2. Governing Law
    These Terms and Conditions are governed by the laws of India, and any disputes will be resolved in the appropriate courts located in Junagadh.
  3. Contact Us
    If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

Business Address: No.1924, 3rd floor, HC Sen Road Opposite Fountain Near, Bhagirath Palace, Chandni Chowk, New Delhi, Delhi

Customer Service Email: support@oglights.com

Toll-Free Customer Service Number: +91 9925210402

Monday – Saturday: 10:00 AM – 6:00 PM IST

Order Cut-off Time: 1 PM